Avaya/Nortel Telephone Systems
Our years of experience in voice, telephone system and data installation and service maintenance has covered the Nashville & middle Tennessee area, and southern KY since 2002.
We are certified on a variety of telephone products which include Avaya/Nortel, Norstar, and Meridian:
Norstar Integrated Communications Portfolio is comprised of telephone solutions for small-to-medium businesses and branch offices, with growth up to 248 ports (192 stations). This fully digital platform brings together all your communications – voicemail, fax, email, computer and telephone – right at your desktop. Advanced integrated applications include enhanced call centers and computer telephony integration.
Business Series Terminals
Feature-rich four telset series compatible with Norstar and BCM. Includes basic, enhanced, executive and attendant sets.
Computer Telephony Integration (CTI)
Customer Contact and Voice Portal solution that provides intelligent call routing and reporting, caller information to agents via screen pop, and coordinated voice and data transfers among agents and much more.
Norstar Integrated Communication Systems
Every Norstar solution begins with an Integrated Communications System (ICS). This fully digital platform brings together all your communications–fax, email, computer and telephone–right at your desktop.
Norstar VoIP Gateway
The Norstar VoIP Gateway is a VoIP trunk-side networking solution that enables voice applications to be handled over the data infrastructure.
Norstar offers a complete suite of messaging applications, each one fully integrated with your Norstar system and telephones.
- Norstar CICS
- Norstar MICS
- Norstar Flash Voicemail
- Norstar NAM Voicemail
- Call Pilot Voicemail
- BCM (Business Communications Manager) w/Call Pilot Voicemail
- Meridian OPT11/11C
- Meridian OPT51
- Meridian OPT61/61C
- Meridian OPT81C
- Meridian Mail
- Call Pilot
- Meridian ACD and Call Center
- Succession – CS 1000
These products along with their new ones coming out every year will follow and grow with us all for years to come! Contact your CertiComm representative today to help you with all your Avaya/Nortel product needs from installation, moves and changes and maintenance today. Call 615-256-2268